Terms and Conditions
Terms and Conditions
Welcome to **Aura**. By accessing or using our website (https://aurajewelry.in), you agree to comply with and be bound by the following Terms and Conditions (“Terms”). These Terms govern your use of our Site and your purchase of our products. Please read them carefully before proceeding.
Use of the Website
By accessing this Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian. You agree to use the Site only for lawful purposes and in accordance with these Terms.
Product Information and Availability
We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content on the Site are error-free. We reserve the right to modify or discontinue any product without prior notice.
Pricing and Payment
All prices are listed in INR and are subject to change without notice. Prices are exclusive of shipping fees and applicable taxes unless stated otherwise. Payments are processed securely via our selected payment providers. By submitting payment information, you confirm that you are authorized to use the payment method.
Shipping and Delivery
* We offer domestic and international shipping through trusted delivery partners.
* Shipping times and costs are provided at checkout and vary by location.
* Once dispatched, Aura is not responsible for delays caused by the courier, customs, or other external factors.
* Tracking information will be provided via email upon shipment.
Returns and Exchanges
We want you to love your Aura piece. If you're not satisfied:
* Returns or exchanges are accepted within 7 days of delivery.
* Items must be unused, unworn, and in original packaging with proof of purchase.
* For hygiene reasons, earrings are non-returnable unless faulty.
* Shipping costs for returns are the customer’s responsibility unless the item is faulty.
To initiate a return or exchange, please contact us at \[insert email].
Note: Customized or engraved items are non-refundable.
Intellectual Property Rights
All content on this Site — including but not limited to logos, product names, designs, text, images, and graphics — is the property of Aura and is protected by copyright, trademark, and other intellectual property laws.
Unauthorized use or reproduction of any content without written consent from Aura is strictly prohibited.
Privacy Policy
We are committed to protecting your privacy. Please review our \[Privacy Policy] to understand how we collect, use, and safeguard your personal information.
Limitation of Liability
Aura shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our Site or products.
We make no warranties, expressed or implied, regarding product performance or longevity beyond what is stated in the product description.
Indemnification
You agree to indemnify and hold harmless Aura, its officers, employees, and affiliates from any claims, losses, liabilities, damages, or expenses arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.
Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising shall be resolved in the appropriate courts of Bengaluru, Karnataka.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the Site constitutes acceptance of those changes.
Contact Us
For questions, concerns, or support, please contact us:
Email: team.aurajewelry@gmail.com
Business Hours: Monday – Friday, 10 AM – 6 PM IST