Privacy Policy

Aura Privacy Commitment

We value your privacy and are dedicated to safeguarding your personal information. This Privacy Statement outlines how we manage data for users of our website ("Users") — both casual browsers and those engaging in transactions ("Registered Customers") on (team.aurajewelry@gmail.com) , and the services provided ("Services").

Personal Information We Handle

"Personal Information" includes any detail that identifies or could identify an individual — such as names, contact details, payment information, and more. Information shared anonymously or general demographic data not linked to an identifiable person is not considered Personal Information.

What Information We Gather

We collect basic interaction data from all Users. For Registered Customers, we also gather names, addresses, contact numbers, email IDs, order history, and other relevant purchase details.

Who Else Collects This Information?

Along with direct collection by us, some trusted third-party partners (e.g., payment processors, delivery services) may collect data necessary to process transactions and provide services. These entities are governed by their own privacy policies, and while we don’t manage their practices, we encourage transparency in how they use shared data.

How We Use Your Information

The data we collect allows us to tailor your experience on our Website, process orders efficiently, respond to queries, and inform you about new collections, offers, or service updates. Communications can be customized and are opt-in by nature.

Information Sharing Policy

We do not sell or rent your personal data. However, to fulfill your orders and ensure smooth service, we may share your details with partners involved in shipping, payments, and marketing analytics. All such sharing is done under confidentiality agreements and on a need-to-know basis.

Data Storage & Protection

Your personal details are stored securely using encryption and access control. Only designated team members at Aura have access to sensitive data. We implement routine checks to uphold strong cybersecurity standards.

Your Options and Preferences

You may choose to opt out of promotional communications at any time. To do this, you can click on unsubscribe links in our emails or contact us directly at hello@aurajewels.com.

Cookies & Tracking Tools

Cookies help us personalize your shopping experience and improve website functionality. They allow us to remember your preferences and manage secure sessions. Inactive sessions may be automatically signed out as a safety measure.

How We Use Browsing Information

We analyze website usage data such as IP addresses, browser types, and pages visited to enhance performance, security, and content relevance.

Trusted Third-Party Partners

We collaborate with select service providers to help deliver our services smoothly. They may access specific personal information required to complete tasks like order fulfillment, and are committed to confidentiality.

Compliance with Legal Requests

We may disclose user data if required to comply with legal obligations or court orders. Additionally, we may release data when necessary to protect the integrity of our platform and safety of our community.

Safeguarding Your Information

Aura maintains strict internal protocols for managing data. Employees with access are bound by confidentiality agreements and receive regular training. We also use encrypted technologies to protect data transfers. Though we strive for complete security, no online platform can guarantee absolute safety.

Correcting or Updating Your Details

To update your stored personal information or correct any errors, please write to us at team.aurajewelry@gmail.com. We'll respond promptly to accommodate your request.

Removing Your Personal Information

If you'd like your data deleted or deactivated, contact us at the email above. While backups may prevent immediate deletion, the data will be rendered inactive and no longer used for any purpose.

Policy Updates

We may revise this policy occasionally. Any significant changes will be communicated via updates on this page. Users concerned about how their previously provided information will be used after policy updates may contact us to discuss options.

Contact Aura

Have questions or feedback about our privacy practices? Reach us at:

Email: team.aurajewelry@gmail.com
Support Hours: Monday – Friday, 10:00 AM – 6:00 PM IST